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Frequently Asked Questions

How do I book a service?

Browse services or search for providers in your area. Select a service, choose a date and time, and complete your booking with payment information. You'll receive a confirmation immediately.

What are travel fees?

Travel fees depend on the distance between the provider and your location: Free for under 5 miles, $10 for 5-10 miles, $25 for 10-15 miles, and $50 for 15+ miles. These fees are shown before you complete your booking.

Can I cancel or reschedule my booking?

Yes! Cancellations made 24+ hours before your appointment receive a full refund. Cancellations 12-24 hours before receive a 50% refund. Cancellations within 12 hours are non-refundable.

Are all providers verified?

Yes, all providers go through a verification process including identity verification, background checks, and license verification where applicable. We prioritize safety and trust.

How do payments work?

We accept all major credit cards and debit cards. Payments are processed securely through Stripe. You'll be charged when you book, and providers are paid after service completion.

What if I have an issue with my service?

If you're not satisfied with your service, contact our support team within 24 hours. We'll work with you to resolve the issue, which may include a refund or rebooking.

How do I become a provider?

Sign up as a provider, complete your profile with services and pricing, and submit verification documents. Once approved (typically 1-3 business days), you can start accepting bookings.

What fees does Eve Beauty charge?

For customers, there are no additional platform fees—you pay only the service price and travel fee. For providers, we charge a 15-20% platform fee per completed booking.

Still need help?

Our support team is here to assist you. We typically respond within 24 hours.